• Shipping: Orders are shipped via UPS ground. We must have a street address. UPS cannot ship to P.O. Boxes. Orders for stock pencils (pencils that do not have your custom text) usually ship in 2-3 business days. Customized pencils using your custom text have a production time of 2-3 weeks.

  • Returns: All returns must be pre-approved! Returns must be in original packaging and complete sellable units. Imprinted items are not refundable.

  • REFUND POLICY: Pencils are available in a wide range of colors, but not every color shade or gradient. We guarantee that the pencil is the color you ordered: red, blue, green, etc… We cannot guarantee that the color will be the shade you are trying to complement. Colors displayed on computer monitors can vary greatly. The preview you see on your screen may vary from the actual color of the pencil. No refund is available for custom imprinted items for pencil or imprint color.